Help & Contact


Always wondered what cookies are and why we use them? Here's all you need to know about cookies on our website.

This site uses cookies to distinguish you from other users. Some of these cookies are essential to make this site work properly, to allow you to make your travel booking or other purchases, and to enable Thomas Cook Airlines Limited to fulfil your purchase requests. Other types of cookie help us to provide you with a good experience when you browse our site, allow us to improve our site or the way we provide our service to customers, or are used to provide you with information or offers from Thomas Cook companies or third parties that may be of interest to you.

What types of cookies do Thomas Cook Airlines use?

There are three different types of cookies that we use:

Session cookies - These are temporary files, which only last for the duration of your browsing session on the website. Your web browser would normally delete these when you close the browser.

Persistent cookies - These files last longer than the browser session (e.g. if you log into a website and then return to the website later, the website knows who you are and displays a welcome message to you). Persistent cookies enable this to happen.

Third-party cookies - When you use our website you may be sent third-party cookies that are not related to us. If you go on to a web page that contains embedded content, for example YouTube, you may be sent cookies from these websites. RS do not control the settings of these cookies, so we suggest that you check the third-party websites for more information about their cookies and how to manage them.

Below is a list of the most common cookies used on

Cookie Vendor




Google Analytics




Google Tag Manager

Bold Chat


VE Interactive




Cookies through Criteo:

Cookie Vendor



Right Media

Smart Adserver


Underdog Media


How do I change my cookies settings?

You can set your browser to reject cookies (see the ‘Help’ menu of your browser to find out how to do this), but please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

In order to help us maintain and improve our service to you we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access our site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next.

We use third-party application service providers to perform some tracking functions. These companies may use cookie-based information (not including your name, address email address or telephone number) about your visits to this and other web sites in order to measure advertising effectiveness. We may also collect information about your visit to our website, based on your browsing (click stream) activities. This information may include the pages you browse and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services tailored to your individual interests and needs. We may use this information to measure the entry and exit points of visitors to the Site and respective numbers of visitors to various pages and sections of the Site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click-throughs from the site. We may disclose information of this nature in aggregate form to third parties, personal information on individual visitors will not be passed on to any third party.

To enable or disable cookies, follow the instructions below for the browser version you are using.

Microsoft Internet Explorer

  • Select "Internet Options" from the Tools menu
  • Click on the "Privacy" tab
  • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings"
  • Click "OK"

Mozilla Firefox

  • Go to the "Tools" menu
  • Select "Options"
  • Select the "Privacy" icon
  • Check the box corresponding to "Allow sites to set cookies"
  • Click "OK" to save changes

Google Chrome

  • Select "Preferences" from the Edit menu
  • Find the "Cookies" section in the "Advanced" category
  • To enable: Select "Accept all cookies" (or "Enable all cookies")
  • Click "OK"


  • Open Safari if it is not already open
  • Choose Safari > Preferences, and then click “Privacy”
  • In the “Block cookies” section, specify whether Safari should accept cookies from websites, and when

PLEASE NOTE: if you choose to use this site without declining any non-essential cookies, then your use will constitute implied consent to the non-essential cookies that are set.