Airline policy in the event of a delay is in accordance with EC Regulation 261/2004. This is set out in the notice which the Airline will provide to passengers affected by a delay and is also available on request.
Changes made by Thomas Cook Airlines prior to travel
Thomas Cook Airlines is not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown on this website and detailed on your confirmation itinerary are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your itinerary. You must accordingly check your itinerary very carefully immediately on receipt to ensure you have the correct flight times.
Occasionally Thomas Cook Airlines has to make changes on the day of departure that can result in withdrawal or changes to pre-booked flight services.
If there is a flight change on your booking, a significant change is: a change of time over 12 hours or more, a change of destination, or a change of the UK departure airport. Any other change is not a significant change. Any change which is not deemed to be significant will be classed as a minor change. We will endeavour to tell you about a minor change before you travel, however, we will not pay compensation as a result of a minor change.
If you do not want to accept a significant change, Thomas Cook Airlines will, if they are able to do so, offer you an alternative flight at no extra cost to you. If you do not want to accept any alternative offered, you can choose to find a different flight via this website and pay the difference (if it is more expensive) than your original flight cost. If you wish to change to an alternative flight that is lower in cost than your original flight cost, you will receive refund of the difference in price. Alternatively, if you do not want to accept the alternative offered, you can elect to cancel your booking and receive a full refund of monies paid to us, except any amendment charges. Unless the change has resulted from circumstances beyond the control of Thomas Cook Airlines (being any event that Thomas Cook Airlines or the airline could not foresee or avoid, even after taking all reasonable care), compensation will be paid for a significant change in accordance with the table below, per customer, per sector.
Compensation applies where you accept the significant change or where you amend to a different flight offered to you or found via this website.
Compensation applies where you reject the significant change and elect to cancel.
Period of notice before departure
70 - 43 days
42 - 29 days
28 - 11 days
10 - 0 days
*Compensation to each full fare passenger.
No compensation is payable for infants on the booking.
Change of Airline or Aircraft: The flights offered on this website are operated by a range of charter or scheduled airlines, using a wide or narrow body jet aircraft. It may not be possible at the time of booking to specify the airline or aircraft type. Thomas Cook Airlines is required to inform you of the identity of the airline operating your flight. Any changes to the operating airline will be notified to you as soon as possible and, at the latest, at check in or at the boarding gate. Thomas Cook Airlines reserves the right to change airlines or aircraft types at any time and changes of this type will not constitute a significant change.
Situations outside Thomas Cook Airlines' control
Except where expressly stated differently elsewhere in these conditions, Thomas Cook Airlines cannot pay any compensation, damages, expenses, costs, losses or any other amount of any description or otherwise accept responsibility if your airline has to change or cancel your flight or your flight cannot be provided as or when agreed, or your flight arrangements prove deficient or you suffer any loss or damage of any description (including death or personal injury) as a result of circumstances or an event beyond the control of Thomas Cook Airlines, which Thomas Cook Airlines could not foresee or avoid even after taking all reasonable care. Such circumstances will usually include war, terrorist activity, civil unrest, industrial dispute, fire, natural or nuclear disaster, bad weather and all similar circumstances and in all such cases whether, actual or threatened. References in these conditions to 'exceptional circumstances' mean such circumstances.