Terms & Conditions
Financial Protection (ATOL)
Important information about ATOL and the financial protection of your booking.
Bookings made on or after 22nd November 2015
From this date, the website is operated by Thomas Cook Airlines Limited. When you make a flight booking via this website, your payment will be processed by Thomas Cook Airlines Limited, but your contract will be with either Thomas Cook Airlines Ltd or Thomas Cook Tour Operations Limited.
Flights with Thomas Cook Airlines (Flight code: TCX or MT):
If your booking includes flights operated by Thomas Cook Airlines only, your contract will be with Thomas Cook Airlines Ltd. Your booking will NOT be financially protected by the ATOL scheme.
Flights with other airlines:
Flights operated by other airlines may be protected by Thomas Cook Tour Operations Ltd (ATOL number 1179). This will be confirmed as part of the booking process. If you do not receive an ATOL Certificate then your booking will not be ATOL protected.
Bookings made before 22nd November 2015
Prior to 22nd November 2015, this website was operated by Thomas Cook Tour Operations Ltd. Many of the flights sold were ATOL protected under ATOL number 1179. If your booking confirmation includes details of an ATOL Certificate or an ATOL Certificate is showing in the Manage My Booking section of our website, your booking is ATOL protected. Please note, not all bookings are protected, such as those where the first sector of your flight was from an overseas airport to the UK.
If you need to change a booking made before the 31st October and the change involves your original booking being cancelled and re-booked, your booking may no longer be protected by the ATOL scheme. If you have any questions about this, please contact us.
For more information on the ATOL scheme and ATOL Certificates, visit: www.atol.org.uk/ATOLcertificate