Booking Terms and Conditions

Flight tickets and documentation

Your booking reference looks like this

AZ1234

Your confirmation which includes your flight confirmation will be emailed to you shortly after booking online. Thomas Cook Airlines needs you to present your passport and any relevant travel documents at check-in. Failure to do so may result in you being denied travel. This is especially important when checking-in overseas. Please ensure you check your travel details and the important information on the itinerary and remember to check your email for any changes to your flight.

On screen confirmation page

You may print the online confirmation page for your records.

If you are flying with Thomas Cook Airlines you are no longer required to present a printed copy of your confirmation or travel document to check-in for your flight. You will require a valid passport for each passenger travelling. We do recommend you have a copy of your latest documents with you when you travel either electronically or printed to re-confirm what you have booked. Please ensure you check your travel details and the important information on the itinerary and remember to check your email for any changes to your flight.

Please note: if you are travelling on a non Thomas Cook Airline flight or a non ticketless airlines, then you will still be required to take a printed copy of your confirmation with you when you travel to present at check in, along with a valid passport for each travelling passengers.

Documentation

Please also see 'Receiving flight tickets' and 'On-screen confirmation page' above.

Passports and Visas

You cannot travel if you do not have all required travel documents, such as passport and visa. Remember to check if you need a visa for the country you are flying to. The passport, visa and health requirements applicable to British citizens holding a British passport departing from and returning to the UK are shown in the 'Valid documentation for travel' section of our online self help. Any information we provide is for guidance only. If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. (If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity). Visit www.direct.gov.uk/passports. Requirements may change and you should check the up to date position in good time before departure. Some countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). If your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans.

Passengers without the correct documentation may be refused carriage by the airline or entry into any country. Where entry is refused, fines or other financial penalty will be imposed on or by the airline and the passenger(s) concerned will be required to immediately return to their country of departure. Any passenger who travels without the required passport/visa/other documentation is solely responsible for and must immediately pay all fines, surcharges, other financial penalty, costs (including the cost of their immediate return flight) and any other sums of any description which are incurred or imposed by the airline or incurred by ourselves. This will be the case regardless of whether the lack of correct documentation is spotted at the departure airport. We cannot accept any liability in this situation and no compensation, expenses, refund or other sum will be paid to you.

Flight Tickets

Your flight ticket will not be honoured and will lose its validity if the flights are not taken in the sequence provided in the ticket and we will not be held liable for refunds or compensation in this case.

Special Information for all passengers travelling to/from Tunisia or The Gambia

Passengers holding a one-way ticket to or from The Gambia or Tunisia may be asked to produce proof of return or onward travel. Boarding or entry to The Gambia or Tunisia may be refused if this cannot be provided when requested and alternative travel arrangements and any costs associated would be the responsibility of the passenger. Passengers who hold a return ticket to or from the UK, but do not use the outbound portion of the ticket, will cause the inbound flight ticket to become invalid and this will be cancelled.

Special Information for all passengers travelling from The Gambia not holding a UK or other EU Passport

If the first leg of your flight starts from The Gambia and you do not hold a UK or other EU passport your carriage is strictly subject to the following terms and conditions.

  1. For all NON EU passengers who's flight originates from Banjul, evidence of return ticket will be required to be provided at Banjul Airport.
  2. For all passengers that fail to show for their outbound flight from the UK, the inbound flight booking will be cancelled.