Booking Terms and Conditions

Changes made by you

Changes made by you to your flight booking

This section must be read together with, and is subject to, the refunds section of the relevant airline's conditions of carriage. Charges will apply if you need to make any changes to your flight or to any additional services, facilities or other items booked. In addition an administration fee per customer, per sector, per change will apply (See table below). If the changed arrangements are more expensive than those originally booked, you must also pay the price difference. If the change reduces the total cost of the original booking you will not be entitled to any refund of the difference. If you cancel any 'optional extras' for which there is a charge, you will not receive a refund. Where a change to an optional extra can be made, we will charge an administration fee from £30/€36 for each change.

If you cancel any holiday insurance booked through us, your premium will not be refunded, as cover under the policy will already have been provided.

All changes are subject to availability and cannot be made later than 25 hours before your first departing flight for flights up to 7 hours in duration and 80 hours for flights with a flight duration of over 7 hours. However please be advised once a booking has checked in online no changes can be made. Please note for changes made by you to a booking of a service/extra (such as 'Choose Your Seat'), we will charge either the full cost of the service or an administration fee from £30/€36 for each changed or cancelled service.

Bookings that are originally made by telephone through the Thomas Cook sales centre can only be amended or cancelled through the sales center. 

Short and medium haul flights (flights up to 7 hours in duration)

More than 25 hours before first departing flight (unless online check-in completed).

25 hours or less before first departing flight (unless online check-in completed).

Online Check-in completed.

All flight changes (see note 1 below)

£35 per sector, per customer (£55 if change made offline via call centre) and any increase in cost

100% cancellation

100% cancellation

Name changes (See Note 2 below)

 

£35/€40 per sector, per customer (£55 if change made offline via call centre) and any increase in cost

100% cancellation

100% cancellation

Long haul flights (flights over 7 hours in duration)

More than 80 hours before first departing flight (unless online check-in completed).

80 hours or less before first departing flight (unless online check-in completed).

Online check-in completed.

All flight changes (See Note 1 below)

£50 per sector, per customer (£70 if change made offline via call centre) and any increase in cost

100% cancellation

100% cancellation#

Name changes (See Note 2 below)

£50 per sector, per customer (£70 if change made offline via call centre) and any increase in cost

100% cancellation

100% cancellation

Note 1: If there has been an increase between the original fare paid and the current fare available at the time the change is made, you will be required to pay this. No refund will be given if the current fare is lower. It is not possible to transfer your booking to a departure date more than 3 months after your original travel date without incurring cancellation charges.

Note 2: On return flights, the names of passengers travelling on each sector must match. It is not possible to have different customer names on each sector. Please be advised if a name change is made online within 48 hours of booking being made this will be free of charge. The Thomas Cook Airlines Customer Help Desk number is 01733 224 330, please check with your service provider for any additional charges. Thomas Cook Airlines operating hours are Monday-Sunday 08:00 - 22.00.