Booking Terms and Conditions

Confirmation of bookings


If you book through a travel agent other than Thomas Cook Tour Operations Ltd, your booking confirmation will be emailed to that travel agent. It is then their responsibility to send it on to you. When you book with Thomas Cook Tour Operations Ltd, either via this website or by phone, you will either receive a confirmation email itinerary including flight tickets which will be e-mailed to you, or a confirmation e-mail followed by flight tickets (if your booking reference starts with FTCS) which will be sent to you by post. A binding contract between you and Thomas Cook Airlines for any flights booked will come into existence when your confirmation itinerary is e-mailed.

Please check your confirmation itinerary together with all other information and documents we send you as soon as you receive them. Contact us immediately if any information stated on your confirmation itinerary or elsewhere appears to be incorrect or incomplete as it may not be possible to make changes later. We regret that neither we nor any airline can accept any responsibility if we are not notified of any inaccuracies in any document within 14 days of our sending it out (5 days in the case of paper tickets where we issue them). We will do our best to rectify any inaccuracies notified outside these time limits. However, you will be responsible for any costs and expenses involved in doing so except where we made the mistake and there is good reason why you did not contact us within the time limit.