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Terms & Conditions (after 22nd Nov 2015)

Please read these terms and conditions carefully, since they, along with the other relevant information on this website, set out the terms and conditions which will apply to you when you book any flights through this website. They also contain information relating to Airline liability.

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To help you find a particular topic, here is an overview of what is in each section:

SECTION A: BOOKING CONDITIONS

  • Your Contract
  • ATOL Financial Protection and ABTA Membership
  • Prices on this Website and Fuel Supplements
  • Making a Booking
  • Thomas Cook Group Booking Terms and Conditions
  • Confirmation of bookings
  • After a booking is confirmed
  • Credit Card Fraud Contingency
  • Reconfirming flight times
  • Specific travel needs or requirements
  • Travel insurance
  • Documentation for travel
  • Reduced fares for children/infants
  • In-flight meals & Luggage allowance
  • Flight delays
  • Airport Check-In
  • Changes made by you to your flight booking
  • Changes made by Thomas Cook Airlines prior to travel
  • Cancelling a flight booking
  • Conditions of Airlines
  • Situations outside Thomas Cook Airline's control
  • Your Responsibility
  • Complaints
  • Thomas Cook Worldwide Vouchers & Travel Pounds
  • Law and jurisdiction
  • Thomas Cook Tour Operations Ltd Liability to You for all bookings with an airline that is not Thomas Cook Airlines
  • Airline Liability

SECTION B:  CONDITIONS OF CARRIAGE FOR THOMAS COOK AIRLINES LIMITED

  • Definitions
  • Scope
  • Payment and fare
  • Reservations
  • Tickets
  • Changes by Us, Changes by You
  • Cancellation of Pre Booked Services
  • Check in and Boarding
  • Passenger conduct
  • Restricted or refused carriage of passengers or baggage (right to refusal of carriage)
  • Carriage of animals on Thomas Cook Airlines’ flights
  • Special assistance, unaccompanied minors and pregnant women
  • Baggage
  • Our liability to you
  • Timescales for claims
  • Use of devices inflight
  • Travel documents and visa requirements
  • Data Protection
  • Insurance
  • Notice pursuant to regulation (EC) No 2111/2005 and  the annex to Regulation (EC) 2027/97 as amended by Regulation (EC) 889/02
  • Applicable law and judicial venue
  • US Department of Transport Requirements

SECTION C: AIRLINE CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES

  • Conditions of Contract and other important notices