Help & Contact

Fees and charges

We've listed all of our charges and fees for your convenience. Some fees can vary depending on the type of flight. Short-haul are flights that are less than 4 hours flight time, medium-haul is less than 7 hours and long-haul over 7 hours.

Changes made online

Payment card changes

Paying by debit card is always free. Credit card and Mastercard pre-paid card fees are charged at 2% of the transaction cost. A minimum and maximum charge will be applied as below for any transactions. Check our Travel Zones here. 

Destination

Short haul

Medium haul

Long haul

Minimum card charge

£1.00

£2.00

£5.00

Maximum card charge

£25.00

£35.00

£50.00

Name Changes
£35.00/€40.00 per person, per sector, per change for short/medium haul flights. For long haul flights the administration fee is £50.00 per person, per sector, per change. If your flight is leaving within the next 25 hours (flight duration 7 hours or less) or 80 hours (flight duration over 7 hours) or have checked in online, then 100% cancellation fees apply.

Flight Changes
£35.00/€40.00 per person, per sector, per change for short/medium haul flights. For long haul flights the administration fee is £50.00 per person, per sector, per change. You must also pay any additional cost for your flight. If your flight is leaving within the next 25 hours (flight duration 7 hours or less) or 80 hours (flight duration over 7 hours) or have checked in online 100% cancellation fees apply.

Changes made by phone

Please note If you are calling to make changes to your booking, we will need to speak to the lead passenger.

Payment card changes

Paying by debit card is always free. Credit card and Mastercard pre-paid card fees are charged at 2% of the transaction cost. A minimum and maximum charge will be applied as below for any transactions. Check our Travel Zones here. 

    Destination

    Short haul

    Medium haul

    Long haul

    Minimum card charge

    £1.00

    £2.00

    £5.00

    Maximum card charge

    £25.00

    £35.00

    £50.00

Charges for extras

Extra

Short-haul

Medium-haul

Long-haul

Adult inflight meals

£6.50

£9.00

£11

Child inflight meals

£3.25

£4.50

£5.50

Hold baggage

from £22

from £24

from £30

Adult seat reservation

from £7.50

from £9.50

from £20

Child seat reservation

from £7.50

from £9.50

from £20

Adult bundle

from £29.50

from £33.50

not available

Child bundle

from £25.75

from £28.75

not available