Help & Contact
Have questions or suggestions relating to our services or a specific issue? It’s easy to let us know; to complete the relevant form simply click on a link below:
Talk to one of our Customer Service Advisors:
Please use the below to ask anything about Thomas Cook Airlines and our products to one of our advisors:
Thomas Cook Airlines
Manage My Booking
You can use our 'Manage My Booking' journey to view and add extras services like meals, baggage and seats to your booking. You can also enter your Advance Passenger Information (API) and check-for your flight online.
If you have any disability, medical need or if you have difficulty moving around you’ll find the information you need for a smooth journey here. To take full advantage of the free assistance that is available you will need to inform us at least 48 hours prior to departure.
If you have a complaint regarding your Thomas Cook Airlines booking or flight, you can contact us online using the following complaint form and our Customer Relations team will review your complaint and respond to you within 28 days.
If you have already sent your complaint to us and we have been unable to resolve, you can make use of our Alternative Dispute Resolution (ADR) scheme which has been approved by the Civil Aviation Authority (the CAA) and is provided by the Centre for Effective Dispute Resolution (CEDR). CEDR is an independent resolution provider certified by the CAA to adjudicate disputes between airlines and their passengers that have not been resolved through the airline's own complaints procedure. You can find out how to send your complaint to CEDR by visiting their website www.cedr.com/aviation.
An Online Dispute Resolution platform has been created to allow consumers online access to Alternative Dispute Resolution, you can access this here.
If you wish to cancel some or all of your flights you can use the links on the right. If you wish to make a claim through your travel insurance, you will have the option to request for documentation as proof of cancellation within this form.
Please note: Thomas Cook Airlines are 100% non-refundable.
To drop us a comment, or say thank you to a member of our staff, you can use these links
To report any website security issues or suspicious activity please contact us using this email address. Unfortunately emails not directly related to website security will not be addressed or responded to.
Other contact numbers
Please note that if you are calling to make changes to your booking, we will need to speak to the lead passenger.
Thomas Cook Airlines UK Support Team
Monday to Sunday from 8:00 am to 10:00 pm
Tel: 01733 224 330 (please check with your service provider for any additional charges).
Thomas Cook Airlines UK Special Assistance Team
Monday to Saturday 8:00 am to 8:00 pm
Tel: 0800 107 3409, local phone costs apply
Thomas Cook Airlines USA Support Team
Monday to Friday from 8:00 am to 11:00 pm CST
For USA & Canada: Tel: 1-855-759-3665 free of charge
From all other countries: Tel: 1-630-4912491 (please check with your service provider for any additional charges).
Condor Special Reservations
Monday to Friday from 9:00 am to 7:00 pm and Saturday from 9:00 am to 1:00 pm
Tel.: +49-1806-707-606 (€0.20/call from German landlines, cell phone max. €0.60/call)
Condor Seat Reservation
Online at www.condor.com or through our Service Center. Tel.: +49-1806-767-767 (€0.20/call from German landlines, cell phone max. €0.60/call)
Miles & More Service Team
Thomas Cook Airlines Belgium Seat & Special Reservations
Online at www.thomascookairlines.be or through our Service Center. Monday to Friday from 8:00 am to 8:00 pm, Saturday from 10:00 am to 6:00 pm Tel.: +32 (0) 2 400 34 22, local phone costs apply