Group Bookings

Terms & Conditions UK

The below terms and conditions apply only for 10 or more customers that are booked together as one group.

Payment terms

A payment of either the full amount or a deposit must be made at the time of booking. Deposits can be accepted only for bookings made more than 12 weeks prior to departure.

If you choose to pay a deposit only, the minimum requirement at the time of booking will be the full balance for 20% of the passengers within the group. Full payment for any outstanding balances will be taken automatically 12 weeks before departure, using the same payment details that were used to pay the deposit.

Please note, only one payment method is available per booking. For example, only one credit card or the same direct debit needs to be used for all transactions. As such, you may need to make provision to increase your limit temporarily to ensure the outstanding balance payment is processed successfully.

Cancellations:

Cancellations made within 12 weeks of travel will be completely non-refundable. For bookings cancelled prior to 12 weeks before travel, the customer will lose the deposit payment. In the event that full payment has already been taken before 12 weeks prior to travel, you will be refunded the full amount, minus the minimum deposit payment (which is the full balance for 20% of the passengers within the group).

Seats & Extras: 

We will allocate seat numbers at the time of booking. Where possible, seats will be allocated next to each other, or within close proximity. If you would like to change the seat numbers allocated, we would recommend that you select the ‘Choose Your Seat’ service, however, this will need to be purchased at the standard rate.

Note: We can only pre-book seating on flights travelling with Thomas Cook Airlines. i.e. flight numbers beginning with the designator TCX or MT

Sports equipment can be added at any point. 100% payment of the sports equipment will be taken at the time of booking. Please note, that sports equipment will incur a 100% cancellation fee.

Names and changes:

You must supply Thomas Cook Airlines with the names of all passengers at least 28 days prior to the date of travel.  Free name changes are permitted outside of this time.  Within 28 days this will be treated as a name change, which is subject to an administration charge of up to £35 per person per flight for short/medium haul flights and £50 per person per flight for long haul flight.  You may not change names at all within 25 hours of scheduled departure and should you wish to do so this will be treated as a full cancellation.

These Groups terms and conditions are supplementary to our standard terms and conditions, which can be found on our website by clicking here.