Your wellbeing in the air
We aim to make your flight as comfortable and relaxing as possible. Simply follow these tips to ensure that you arrive at your destination feeling great
Smoking on board
Out of courtesy to our passengers, smoking is not permitted on Thomas Cook Airlines flights.
E-cigarettes are also not permitted on board.
The entire Thomas Cook Airlines fleet is equipped for medical emergencies, e.g. with defibrillators for heart failure. A defibrillator automatically analyses the heart rhythm. Should it determine a life-threatening ventricular fibrillation, it then demands an animating current pulse, which the helper triggers by pressing a button.
Our cabin crew regularly take part in training sessions on how to use the defibrillator.
Disinsectisation on board
Public health authorities in some countries demand all airline companies spray a “Standard Reference Aerosol” (SRA), which has been classified as harmless by the World Health Organisation, in the cabin before and/or after landing. This spray contains an active substance called natural pyrethrum, a Chrysanthemum extract, which evaporates within a few hours.
This measure is supposed to prevent animal or plant diseases being introduced and from spreading. The following countries require aircraft disinsectation: Barbados, Cuba, India, Jamaica, Madeira, Mauritius, Maldives, Mexico, Seychelles and Trinidad/Tobago.
Please find out in plenty of time prior to your journey, which immunisations, vaccinations or other preventative measures you may need for your destinations. If you are unsure, please seek medical advice on thrombosis and other health risks.
You can find general information at public health offices, doctors specialised in travel medicine, tropical disease specialists, health information services for travellers or at the Foreign Office Travel Advice Site
How to beat jet lag
Jet lag occurs when our biological clocks are disrupted by flying across time zones. This can affect sleep, appetite and bodily functions, but by making a few adjustments you can reduce the symptoms.
Inflight: Avoid drinking too much alcohol or caffeine, drink plenty of water and try to eat light meals.
On arrival: When you arrive, go out in the daylight as soon as possible. Try to adapt to the local bedtime on your first night. Relax as much as possible for the first few days – a catnap between 3pm and 5pm will help give you an energy boost.
Tips for a relaxed flight
Here’s what you can do:
- Drink plenty of fluids as the air in the plane is very dry. We recommend you bring a bottle of water with you, in addition to the beverages on board. You can buy water after your hand baggage has been screened at the airport. You will find a free bottle of water at your seat on our long-haul flights.
- Travel in comfortable clothing that is not too tight. Comfy shoes and thicker socks will keep your feet nice and warm during the flight.
- Takes some warm clothing or a small blanket on board. Some passengers find the air conditioning on board cold.
- Bring a neck support and a sleeping mask to help you drift off on the plane.
- If you have a cold: apply some nose drops before takeoff and drink more water than you usually would. This will keep your nose clear and it is easier for your ears to regulate the pressure changes during takeoff and landing.
- Sometimes the plane will shake or make strange noises. This is completely normal and there is nothing to worry about.
- It's better to leave gadgets marketed at making your seat more comfortable at home – they don't always pass aircraft safety standards. Check with us, or your connecting airlines, before flying if you'd like more information.
Advice for nervous flyers
Some ideas, tips and tricks to make your journey less stressful:
Before booking your flight
Know what to expect. For many nervous fliers, just learning the basics of how an aircraft works can go a long way toward easing their anxiety. The explanation of how planes are able to fly, what causes turbulence, and what are the sounds that are heard during take-off and landing can put your mind at rest.
Whilst booking your flight
Using ‘choose your seat’ book a seat that’s towards the front of the aircraft. The sensations of turbulence are usually much greater towards the rear of the aircraft. Choose an aisle seat if you’re prone to claustrophobia. By knowing that you’ll be able to get up and move around the cabin more easily you'll feel less stressed.
Journey to the airport
Try not to rush, allow yourself plenty of time. Aim to get to the airport at least two to three hours before your flight departure time. Delays, traffic jams and running to the departure gate will only intensify your anxiety.
While boarding the aircraft
Tell the cabin crew when you board the aircraft and the passengers around you when you sit down. Having a fear of flying is nothing to be embarrassed about, and by letting those around you know of your fears, you are more likely to get support. Chat to the cabin crew and the pilot if he’s in the cabin before he does his pre-flight checks. By talking to the crew and observing their behaviour, it will reassure you.
Treat the turbulence as if you were driving along a bumpy road. If you do encounter turbulence don’t tense up or try to fight it. Instead, let your body move naturally with the aircraft movements.
Drinking on board
Try to avoid coffee or other drinks that contain caffeine it will over simulate you and will add to your anxiety. Make sure that you drink plenty of water as the air on board a plane is drier than the Sahara desert and dehydration will make you feel light headed and anxious.
Conquer your fear with Fly And Be Calm™
Fly And Be Calm™ is a download consisting of 6 MP3 tracks which include instructions, the fear removal tool and two hypnotic tracks. The 12 minute fear eraser almost always removes anxiety after just one or two listens, though sometimes a little more repetition is required. The hypnotic/linguistic tracks, are to be used leading up to the flight and can be used on the flight, more for your reassurance than any real need. Visit flyandbecalm.co.uk to find our more.
Advice and tips before and during your flight
Lastly some ideas to make your flight with us more comfortable:
Hopefully, we already know about your special requirements such as dietary requests or if you need a wheelchair. If not, and this is an outbound flight, please advise a member of the cabin crew so that they can make arrangements for your return journey.
Sleep and seatbelts
If you’re planning to sleep during your flight, we recommend you fasten your seatbelt so your cabin crew don’t have to wake you should the Captain need to turn on the “fasten seatbelt” sign. We do however recommend that you keep your seatbelt fastened at all times while seated.
Humans aren’t designed to sit in one position for long, so to promote blood circulation we recommend some very light exercises you can do while seated and remember that even the smallest movements help with blood circulation.
We will do our utmost to make you feel as comfortable and welcome as possible during your flight with us. If you are travelling with young children, just ask the cabin crew if you need any milk or infant meals heating. Baby-changing facilities are available on all our aircraft, just ask the crew for the location nearest to your seat.
Alcohol consumed on board an aircraft has a greater and faster effect than on the ground. Passengers are therefore not permitted to consume alcohol they have brought with them or from the on board duty-free service. We recommend you drink plenty of water while on board to keep hydrated and healthy.