Special assistance

Child safety

Children are always welcome on board Thomas Cook Airlines' flights, but there are some things to remember to make sure safety standards are met during your journey. 

We love having children on board with us and we take their safety very seriously. 

Since April 16, 2008, infants under the age of two traveling on planes must be secured by either a loop belt on the lap of an adult or by a child safety seat provided by the passenger and secured in a separate seat. 

When secured using a loop belt, your little one (accompanied by at least one adult) travels at a reduced rate. If you would like to secure your infant in a child safety seat during the flight, you will need to provide your own which must be approved for use on an aircraft. It should include a two-point belt and hold one of the following certifications

  • Child safety seats that have been licensed and appropriately coded by the relevant authorities of a given EU member state, the FAA (aviation authority in the USA) or Transport Canada (on the basis of a national technical standard) for exclusive use in aircraft.
  • Child safety seats that have been licensed pursuant to the UN standard ECE R 44, -03 or a later version for use in motor vehicles 
  • Child safety seats that have been licensed pursuant to the Canadian standard CMVSS 213/213.1 for use in motor vehicles and aircraft.
  • Child safety seats that have been licensed pursuant to the US American standard FMVSS no. 213 for use in motor vehicles and aircraft and have been manufactured in accordance with this standard on or after 26 February 1985. These US-licensed child safety seats must carry a sticker with the following text in red: 1) “THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS“ and  2) “THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT”

Registration

Please register your child safety seat online at least two business days (48 hours) prior to departure. For registration, we require the following details: your outbound and return flight data (flight number, date, route) and passenger data (booking reference, first and last name of accompanying passengers, telephone number, e-mail address and/or fax number, standard and code number of the child safety seat, seat dimensions, age and weight of the infant). 

For flights with Thomas Cook Airlines UK:
Tel: 0800 1073409
Monday – Sunday 8 am – 8 pm
Please check with your service provider for any phone costs.

Please note, you will be required to pay the child fare for your infant if they will be occupying a seat. The discounted infant rate is only applicable if the infant will be sitting on an adults lap throughout the flight.