Seating for customers with a sensory impairment
If customers are blind or partially sighted, or deaf or hard of hearing, please request further assistance, such as pre-boarding or being allocated appropriate seats. If you are unable to travel without assistance you will need to travel with a carer who must purchase a ticket. The assistance that Thomas Cook Airlines offer visually impaired customers and deaf/hard of hearing customers can include an escort to and from the aircraft, individual safety briefings and assistance during the flight. Also, Braille cards are available on all flights with Thomas Cook Airlines.