Booking and requesting assistance

Booking special assistance up to 48 hours before departure:


If you have a complaint about anything after you have travelled please submit your complaint using our online form. Alternatively call us on 01733 224 814, or you can write to: Customer Relations Department, Thomas Cook, Coningsby Road, Peterborough, PE3 8SB. Go to our contact page for more information.

Claims and compensation

If you wish to make a claim for lost or damaged baggage and/or mobility equipment, then please refer to Section B. Para 27, of our Terms and Conditions of Carriage.

Please note that our liability for lost or damaged baggage and equipment is limited in accordance with the International Conventions. You can find further details about our liability on our Lost or Damaged baggage page, and in our Terms and Conditions of Carriage in Section 27 'Airline Liability'.