Most overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas aren’t equipped to cater for the needs of disabled holidaymakers. Sometimes, the natural terrain and the layout of resorts can make life difficult for people with mobility difficulties.

It’s important if you have any disability, that the suitability of particular accommodation, resorts, transport and services are checked and that you’re completely satisfied you’ve made the right choice before you confirm your holiday. Please note: if special arrangements need to be made for you, an extra charge may have to be paid. This may be the case either before you go or when you arrive in resort.

Your accommodation & room requirements

If you, or anyone on your booking require specific accommodation arrangements or have any other overseas requirements relating to a disability, we would ask that this is processed over the phone via your booking agent. We always recommend you discuss your specific requirements with our team before making a booking.

Adapted Rooms, or walk in showers can only be guaranteed before a booking is confirmed. If someone on your booking would like to arrange these then the Special Assistance department should be contacted.

Depending on the type of holiday you’re interested in and when you’re looking to travel, we might be able to hold a holiday on option (freezing price and availability of the holiday) whilst our overseas team are contacted about your request. Please allow around 14 days for us to process this type of request.

Your transfer arrangements

If you’ve booked or are considering booking a resort transfer between the airport and your accommodation as part of your holiday arrangements with us, you’ll need to contact us so we can help.

Our suppliers will try to accommodate all customers and their equipment/luggage on transfer coaches, but there are restrictions due to the type, space and accessibility of vehicles that are available in other countries. This means alternative transfer arrangements may have to be organised.

For example, If you’re taking an electric wheelchair or scooter, we recommend you book a taxi transfer to your hotel as in most destinations you can’t take this equipment on coaches. We can also arrange a taxi transfer for you if you are not able to climb the steps on the coach. Please contact us for prices of taxi transfers and we’ll help you with any reservations you need to make. In some destinations taxis may not be adapted to accommodate wheelchairs, please ask us for more details when you call.

Requesting assistance

If you or any member of your party require special assistance, please contact our team at least 48 hours before departure using the following details:

Call free on: 0800 107 3409. Our opening hours are Monday to Saturday from 08:00 – 20:00.

We would recommend that if you are travelling within the next 5 days that you contact our Special Assistance team by way of telephone to discuss your requirements.

We can’t be held responsible if you don’t tell us about special requirements that will affect your holiday experience. If you don’t tell us then we won’t compensate you.