Special Assistance

Medication on board

Your health and peace of mind are important to us, so there’s no problem with bringing your medication on board Thomas Cook aircraft. Before you travel though we would kindly ask you to study the guidelines below to make sure your journey goes as smoothly as possible.

Medication

Customers carrying syringes and/or needles must carry a doctor's note or a repeat prescription as confirmation of medical requirement. Please read the following important advice about travelling with medication.

  • We recommend that you carry enough medical supplies to cover use in-flight, plus sufficient for 2-3 days use upon arrival. The remainder should be packed in the hold, (the temperature of which is maintained between 4 and 5 degrees centigrade)
  • Have a letter from your GP confirming the name and type of medication being carried, with prescribed doses. The letter should state what the medication is for and any other medical items required. For example, syringes or EpiPens, that might otherwise be questioned by local security or customs
  • The medication should be in its original packaging, clearly pharmaceutically labelled identifying it as prescribed and belonging to you
  • It is advisable to obtain a repeat prescription from your GP and take this with you when you travel abroad so that medication can be replaced in event of loss, damage or having insufficient supplies
  • Please be aware that some medication may contain ingredients that are considered illegal in other countries. We recommend that you check with the Embassy of the country you’re going to. It’s your responsibility to ensure medication is not prohibited in your final destination. If you need further information please go to www.gov.uk/travelling-controlled-drugs 

If a customer on the booking is carrying a controlled substance then that customer’s Doctor will need to complete a Controlled Substances Form which must be taken to the airport.

Needles and syringes

The carriage of needles and syringes is permitted on-board Thomas Cook aircraft for the treatment or control of medical conditions. However, you must also carry supporting documentation in the form of either:

  • A letter from your GP confirming the type of medication and what it is for. Or,
  • If you do not have a GP's letter, the medication must have a printed pharmaceutical label identifying it as prescribed and belonging to you

A "sharps" box to dispose of needles safely and hygienically is available on-board - please ask the crew.

Keeping medication cold

There’s no facility to store medication on board Thomas Cook Airlines flights for keeping medication cold, (for example, insulin used for diabetes). However, you may bring a cool bag with you, but you won’t be able to use liquid based ice/freezer blocks (or similar) due to security restrictions.

Liquid medication in hand luggage

The amount of liquid medication you’re allowed to take in your hand luggage is subject to current security advice. Please visit the Department for Transport website for the latest information.

In the event a doctor’s note is required, this should be dated within three months of the date of travel and fitness to fly certificates should be dated within seven days of the date of travel.

Requesting assistance

If you or any member of your party require special assistance, please contact us at least 48 hours before departure free on: 0800 107 3409. Our opening hours are Monday to Saturday from 08:00 – 20:00.

We would recommend that if you are travelling within the next 5 days that you contact our Special Assistance team by way of telephone to discuss your requirements. We can’t be held responsible if you don’t tell us about special requirements that will affect your holiday experience. If you don’t tell us then we won’t compensate you.