Special Assistance

Injuries and conditions

Your comfort on board is really important to us so we want to make sure you're fit to fly before you travel. Please find, via the link below, the requirements for you to be able to fly safely on Thomas Cook Airlines/Condor flights.

You must also be able to use a regular seat in an upright position in your booked cabin/class.   If necessary you can upgrade your cabin/class or purchase one or two extra seats if you require them due to a medical reason or your physical condition. 

On the day of departure you’ll need to be at the airport in good time – at least three hours for long-haul and two hours for short-haul – to make sure you reach the departure gate for priority boarding.

Pregnancy and Babies

Fit to Fly

If the following conditions apply to you then no further action is required for you to be able to travel:

  • 1st – 28th week of pregnancy: If you’re travelling up to the end of 28 weeks into your pregnancy (at the time of your return flight) no additional documentation is required to travel unless you have experienced complications. This also applies to multiple pregnancies.
  • Babies: More than 7 days old
  • Miscarriage: If this has been more than 24 hours before the departure date and without complications.

Should you still be unsure if you are fit to fly then we recommend you discuss your concerns  with your doctor. 

Unfit to Fly

If at least one of the following conditions applies to you then you will not be allowed to travel:

  • If you have had or are experiencing any complications
  • From 37th / 33rd week for multiple pregnancies: If you are travelling beyond the 36th week (at the time of your inbound flight) and for multiple pregnancies beyond the 32nd week, you will be unable to travel.
  • Babies: From new born to the end of the 7th day.
  • Miscarriage: If this has been less than 24 hours before the departure date.

Your safety is important to us so if you fall into any of the above conditions and you wish to rebook or cancel your flight please contact us as soon as possible.

Confirmation of Fit to Fly required

If one or more of the following criteria apply to you then you will require written confirmation from your doctor that you are fit to fly:

29th – 36th / 32nd week for multiple pregnancies: If you are travelling between 29 weeks and 36 weeks, a Doctor's certificate will be required. 

This must confirm the expected date of delivery and confirm fitness to fly (the doctors letter must have been written no earlier than 10 days before the outbound date of travel). For multiple pregnancies this applies to between 28 weeks and 32 weeks.

Fractures / Plaster Casts

If you have suffered a recent fracture, you are only able to fly if the cast is a split or backslap type after:

  • 24 hours after the initial injury for a short haul flight with a flight duration of up to two hours
  • 48 hours  after the initial injury, for flights with a duration longer than two hours

If travelling before the above time limits this could cause damage to the limb and severe discomfort.

You can take crutches or a walking stick on board the aircraft.

Respiratory diseases

Fit to Fly

If the following conditions apply to you then no further action is required to be able to travel on your flight:

  • Your condition is stable and no complications are to be expected
  • You do not require additional oxygen
  • If an medical device is not used on board

Should you still be unsure if you are fit to fly then we recommend you discuss your concerns  with your doctor.

Unfit to Fly

If at least one of the following conditions applies to you then you will not be allowed to travel:

  • Your condition is not stable
  • Acute symptoms haven’t settled
  • You have not been fully assessed
  • Pneumothorax / Collapsed Lung: Until resolved and stable for 14 days

Your safety is important to us so if you fall into any of the above conditions and you wish to rebook or cancel your flight please contact us as soon as possible.

Confirmation of Fit to Fly required

If one or more of the following conditions apply to you then we would require written confirmation from your doctor that you are fit to fly:   

  • Your condition is unclear and/or complications are to be expected
  • You require additional oxygen
  • If a medical device has to be used during your flight
  • You are taking a portable oxygen concentrator with you
  • Your condition is severe

Please note that we only accept our own medical form.

Please send a completed and signed medical form no earlier than 3 months and no later than 48 hours before your outbound flight by using our online form.

Surgery and injuries

Fit to Fly

If the following conditions apply to you then no further action is required to be able to travel on your flight:

  • The surgery is more than 6 weeks ago
  • Your condition is stable and no complications are to be expected
  • Your Hemoglobin level is higher than 12gm/dl
  • Neuro-/Thorax-/Abdominal surgery:   Is 4 months or longer after surgery

Should you still be unsure if you are fit to fly then we recommend you discuss your concerns  with your doctor.

Unfit to Fly

If at least one of the following conditions applies to you then you will not be allowed to travel:

  • Your surgery is less than 2 weeks ago
  • Your condition is not stable
  • Acute symptoms haven’t settled
  • You have not been fully assessed
  • Your Hemoglobin level is below 9,5 gm/dl
  • Minimally invasive surgery: Up to the end of the 1st week after surgery
  • Neuro-/Thorax-/Abdominal surgery: Up to the end of 4th week after surgery

Your safety is important to us so if you fall into any of the above conditions and you wish to rebook or cancel your flight please contact us as soon as possible.

Confirmation of Fit to Fly required

If one or more of the following conditions apply to you then you will require written confirmation from your doctor that you are fit to fly:

  • Your surgery is more than 2 but not more than 6 weeks ago
  • Your condition is unclear and/or complications are to be expected
  • Your Hemoglobin level is more than 9,5 gm/dl but not more than 12gm/dl
  • Minimally invasive surgery:  Surgery has taken place and is in between the 2nd week up to end of the 6th week.
  • Neuro-/Thorax-/Abdominal surgery: Surgery has taken place and is in between the 5th week up to end of the 3rd month.

Please note that we only accept our own medical form.

Please send the completed and signed medical form no earlier than the 3 month, and not later than 48 hours before your outbound flight by using our online form.

Cardiovascular diseases

Fit to Fly

If the following criteria apply you can board your flight without any further clearance:

  • Your condition is older than 3 months
  • Your condition is stable and no complications are to be expected
  • Stroke: Has occurred within 3 months before the date of departure
  • Thrombosis / Deep Vein Thrombosis: From 5th week and only with a thrombosis prophylaxis and stockings

Should you still be unsure if you are fit to fly then we recommend you discuss your concerns  with your doctor.

Unfit to Fly

If at least one of the following conditions applies to you then you will not be allowed to travel:

  • Your surgery is less than 6 weeks ago
  • Your condition is not stable
  • Acute symptoms haven’t settled
  • You have not been fully assessed and are not under medical supervision
  • Heart attack: Up to the end of the 4th week after
  • Stroke: Up to the end of 4th week after
  • Heart attack: Up to the end of 4th week and if the clot is acute
  • Thrombosis / Deep Vein Thrombosis: Up to the end of 5 days and without thrombosis prophylaxis and stockings

Your safety is important to us so if you fall into any of the above conditions and you wish to rebook or cancel your flight please contact us as soon as possible.

Confirmation of Fit to Fly required

If one or more of the following criteria apply you are only allowed to board your flight with a written confirmation of your fitness to fly from your doctor:

  • Your condition is more than 5 days but not more than 3 month ago
  • Your condition is unclear and/or complications are to be expected
  • Your condition is severe
  • Heart attack: From beginning of 5th week up to end of 3rd  month
  • Stroke: From beginning of 5th week up to the end of 2nd month
  • Embolism: From the 5th week up to end of 3rd month
  • Thrombosis / Deep Vein Thrombosis: From the 6th day  up to end of 4th week and only with a thrombosis prophylaxis and stockings

Please note that we only accept our own medical form.

Please send the fully filled and signed medical form not earlier than 3 month and not later than 48 hours before initial flight by using our online form.

Infectious diseases

You are only allowed to travel on board a Thomas Cook/Condor flights if the disease is no longer infectious. 

Please carry a letter from your doctor to confirm that you are no longer infectious. 

Convulsions / epilepsy

If the following conditions apply to you then no further action is required for you to be able to travel:

  • Your last seizure is more than 24 hours ago
  • Your condition is stable and no complications are to be expected
  • You are considered “seizure free” 

Should you still be unsure if you are fit to fly then we recommend you discuss your concerns  with your doctor.

Psychological impairments and/or psychiatric diseases

Fit to Fly

If the following conditions apply to you then no further action is required for you to be able to travel:

  • Your condition is stable and no complications are to be expected

Should you still be unsure if you are fit to fly then we recommend you discuss your concerns  with your doctor.

Unfit to Fly

If at least one of the following conditions applies to you then you will not be allowed to travel:

  • Your condition is not stable
  • Acute symptoms haven’t settled
  • You have not been fully assessed and are not und medical supervision

Your safety is important to us so if you fall into any of the above conditions and you wish to rebook or cancel your flight please contact us as soon as possible.

Confirmation of Fit to Fly required

If one or more of the following criteria apply you are only allowed to board your flight with a written confirmation of your fitness to fly from your doctor:

  • Your condition is unclear and/or complications are to be expected
  • Your condition is severe

Please note that we only accept our own medical form.

Please send the completed and signed medical form not earlier than 3 month and not later than 48 hours before initial flight by using our online form.

Other impairments

Fit to Fly

If the following conditions apply to you then no further action is required for you to be able to travel:

  • Your condition is stable and no complications are to be expected
  • Acute symptoms have settled
  • Diving: Last dive was 24 hours before the flight departs
  • Meningitis: From 28th day after the condition has completely resolved
  • Anemia / Sickle Cell disease: If Hemoglobin level is higher than 12 gm/dl

Should you still be unsure if you are fit to fly then we recommend you discuss your concerns  with your doctor.

Unfit to Fly

If at least one of the following conditions applies to you then you will not be allowed to travel:

  • Your condition is not stable
  • Acute symptoms haven’t settled
  • You have not been fully assessed and are not under medical supervision
  • Diving: Last dive is less than 24 hours ago
  • Sickle Cell disease: Sickling crisis in the previous 9 days and/or Hemoglobin level is below 9,5 gm/dl
  • Anemia: Acute catarrh or recent middle ear surgery
  • Meningitis: If the condition hasn't completely resolved

Your safety is important to us so if you fall into any of the above conditions and you wish to rebook or cancel your flight please contact us as soon as possible.

Confirmation of Fit to Fly required

If one or more of the following criteria apply you are only allowed to board your flight with a written confirmation of your fitness to fly from your doctor:

  • Your condition is unclear and/or complications are to be expected
  • Your condition is severe
  • Meningitis: From the 11th up to end of 27th day after condition has completely resolved
  • Stroke: From beginning of 5th week up to the end of 2nd month
  • Anemia / Sickle Cell disease: Hemoglobin level is higher than 9,5gm/dl  and up to 12gm/dl

Please note that we only accept our own medical form.

Please send the fully filled and signed medical form not earlier than 3 month and no later than 48 hours before initial flight by using our online form.

Allergies

Peanuts and nut products are sold on-board Thomas Cook aircraft. Please advise a member of our crew once on-board the flight of your allergy - the cabin crew can suspend the sale of nut products during that flight.

The cabin crew will also make an announcement to other customers requesting where possible, to refrain from consuming their own nuts whilst on-board the aircraft. However, we can’t forbid customers from eating food containing nuts on-board and we can’t guarantee that our meals or snacks provided do not contain nuts.

Customers flying with our sister airline Condor who have a nut allergy can fill in a form where the allergy is declared.

If you’re travelling on a different airline then there may be a different policy on allergies. Please contact the airline you are flying with for further information on their specific policies.