Special Assistance

Hearing and visually impaired

Seating for customers with a sensory impairment

If customers are blind or partially sighted, or deaf or hard of hearing, please request further assistance such as being allocated appropriate seats. If you are unable to travel without assistance you will need to travel with a carer who must purchase a ticket. The assistance that Thomas Cook Airlines offer visually impaired customers and deaf/hard of hearing customers can include individual safety briefings and assistance during the flight. Also, Braille cards are available on all flights with Thomas Cook Airlines.