Special Assistance

Assistance dogs

A few things you need to know about bringing your dog...

 

 

Book now – and arrive at the airport early

Guide or Assistance Dogs are welcome to travel in the cabin with you. You’ll need to book them in early – at least 48 hours before you fly.

When you’re flying with a dog, you’ll need to arrive in plenty of time (at least 3 hours for long haul and 2 hours for shorter flights).

Book your dog

What you need to know

You can bring your Assistance Dog on all routes but they’re subject to the rules of the country you’re flying to. And they need to be trained to these guidelines:

Assistance Dogs International (ADI)

 

 

These organisations offer specific training programmes for Assistance Dogs. You’ll find a list of member organisations as well as individual programmes on both websites.
 
We’ll need to see a copy of a certificate from either organisation, before you fly.
 
If your dog isn’t a certified assistance dog, it’s possible to book them like a regular pet, but they won’t be able to travel in the cabin with you.

Your Assistance Dog must:

  • Be secured during take-off and landing and whenever the seat belt signs are switched on – with your own dog car safety harness.
  • Have their needs taken care of by you – our cabin crew won't be able to offer any assistance to your dog during the flight.

  • Not behave aggressively in the presence of other passengers or animals.

  • Not be tranquilised during the flight.

  • Be healthy, well-groomed and able to urinate in a controlled way.

  • Obey instructions and signals.
  • Not be one of the breeds listed below (e.g. fighting breeds or snub-nosed dogs).


You’ll need to bring:

  • A dog car safety harness. 

  • Something comfortable for your dog to lie on, like a fleece, as well as absorbent pads to put under it.

Book your dog

Emotional Support Dogs

UK laws don’t allow Emotional Support Dogs to be carried in the cabin on flights to, or from the UK. (Unlike in the US, where Emotional Support Dogs can travel in the cabin.) We can of course carry them in the cargo hold.

Please contact our Special Assistance team for help booking in your Emotional Support Dog.

Breeds we won't carry

  • Pit Bull Terrier

  • American Pit Bull

  • American Staffordshire Terrier

  • Staffordshire Bull Terrier

  • Bull Terrier

  • American Bulldog

  • Dogo Argentino

  • Fila Brazileiro

  • Anatolian Shepherd Dog

  • Caucasian Shepherd Dog

  • Mastiff

  • Neapolitan Mastiff

And we can’t be held liable for any costs (indirect or otherwise) resulting from our refusal to carry these breeds.

Sub-nosed dogs

Snub-nosed breeds of dogs are particularly sensitive to temperature and stress. So we won’t carry then on board, because the risk of serious damage to their health or – in the worst-case scenario – even death.
 
These risks apply to dog breeds such as:

  • Boston Terrier

  • Boxer
  • Bulldog 

  • Chow Chow

  • Griffon Bruxellois 

  • Japanese Chin

  • English Toy Spaniel
  • Pug

  • Pekinese 

  • Shih Tzu


This also applies to mixed breeds.

Entry and exit rules

This also applies to mixed breeds.

You’ll need to check out the rules for entry, exit and transit of Assistance Dogs for the country you’re going to. In many countries, there’s no exceptions made for them (so they’d follow the same rules as pets.)
 
Unfortunately we can’t check your data or documents for accuracy or completeness. And we aren’t liable for any consequences, losses or expenses if you fail to observe a country’s valid regulations for your animal. Or, if you don’t have the proper documentation that they’ve asked for.
 
Remember, this also applies to your return flight. If you don’t comply with the regulations, you may need to pay additional charges/fines/expenses (especially quarantine costs).
 
For details, please read our Terms and Conditions.

Booked a connecting flight with another airline?

You’ll need to contact them to arrange taking your Assistance Dog. They may have different rules.

Bringing your pet

On Thomas Cook Airlines flights to or from the UK, you can only transport your pets as cargo in the hold.
 
For more information on booking, deadlines, available routes and prices please contact our specialised pet travel agent on:
 
pets@aiacargo.comor +44 (0) 203 432 7828.