Special Assistance

Assistance dogs

Your assistance dog is welcome to travel with you in the cabin as long some standards and requirements are met before you travel.

We recommend you pre-book the complimentary assistance or service that you need as early as possible and no less than 48 hours before your flight. This will ensure that everything can be arranged to create a smooth journey. Please note that if you pre-book the special assistance for your outward flight, arrangements will also be booked for your return flight, provided that you are travelling with the same carrier.

Information on how to book your assistance and contact our dedicated special assistance team can be found here. We'll send you written confirmation of your special assistance booking once it has been completed.

You’ll also need to be at the airport on the day of your flight in good time – at least three hours for long-haul and two hours for short-haul – to reach your departure gate for priority boarding.

Requirements on the transportation of a Service Dog

We only accept Service Dogs on all routes, subject to the applicable rules of the country concerned,  which are trained according to the requirements of Assistance Dogs International (ADI) or in the International Guide Dog Federation standards (IGDF). These are organisations that offer specific training programmes for Service Dogs. A list of member organisations as well as individual programmes can be found on both websites.

Please note that a copy of the certificate is needed before travel. 

If your dog is not a certified service dog it is of course possible to book your dog like a regular pet (cargo).

When travelling with an assistance dog, please note the following:

  • You must provide a dog car safety harness or equivalent to secure your assistance dog during take off and landing and whenever the seat belt signs are switched on.
  • It is your responsibility to take care of your dog's needs - our cabin crew won't be able to offer any assistance to the dog during the flight.
  • The dog does not behave aggressively in the presence of other passengers or animals.
  • It will not be tranquilised during the flight.
  • It is healthy, well-groomed and can urinate in a controlled way.
  • It obeys instructions and signals.

We recommend that you take a fleece or vet bed with you for your dog to lie on as well as absorbent pads, which can be placed under the fleece.

Requirements on the transportation of Emotional Support Dogs

Please note that due to UK laws on immigration, Emotional Support Dogs cannot be carried in the cabin.  They can of course be carried as Cargo in the cargo hold. For more information on booking deadlines, available routes and prices please contact our specialised pet travel agent on: North Office: +44 845 1801851 / uknorth@airbornepets.com, South Office: +44 1784 425303 / uksouth@airbornepets.com 

Information for the entry, exit and transit of Assistance Dogs

Please familiarise yourself with the rules applicable for the entry, exit and transit of Assistance Dogs for the country concerned. Please consider, that in many countries there’s no exception for them. Thomas Cook Airlines UK will not check your data or the documents provided by you for accuracy and completeness.

Thomas Cook Airlines UK is not liable for any consequences, losses or expenses incurred  due to your failure to observe the respective country’s valid regulations for the entry, exit and transit of the animal or for the passenger’s failure to present the proper documentation to support entry, exit or- health requirements. This also applies for the re-entry into the country of origin. If the aforementioned regulations are not complied with, you may be subject to additional charges/fines/expenses (especially quarantine costs) that are imposed on Thomas Cook Airlines UK by the country concerned.

For details about payment, carriage or damages during the flight please read our Terms and Conditions. 

If you have booked a connecting flight with another airline please contact the respective airline(s) to arrange the transport. 

For flights operated by other airlines or codeshare flights other requirements for the acceptance of an Assistance Dog may apply.

For flights from / to UK on Thomas Cook Airlines UK flights you can only transport your pets as cargo in the cargo hold. For more information on booking deadlines, available routes and prices please contact our specialized pet travel agent on: North Office: +44 845 1801851 / uknorth@airbornepets.com, South Office: +44 1784 425303 / uksouth@airbornepets.com