Special assistance

Assistance dogs

If you have an Assistance Dog we will be happy to welcome you and your dog on board on our Thomas Cook Airlines UK flight. We would, however, ask for your co-operation as there are some requirements that have to be met.

Requirements on the transportation of an Assistance Dog

We only accept Service Dogs, which are trained according to the requirements of “Assistance Dogs International“ (ADI) or in the “International Guide Dog Federation” standards (IGDF). These are organisations that offer specific training programmes for Service Dogs. A list of member organisations as well as individual programmes can be found on the website here and here

Please note that a copy of the certificate is needed before travel. 

If your dog is not a certified Service Dog it is of course possible to book your dog like a regular pet (cargo).

Requirements on the transportation of Emotional Support Dogs

Please note that due to U.K. law Emotional Support Dogs are not recognised on flights between the U.K./U.S. and have to be booked like regular pets (cargo).

Information for the entry, exit and transit of Assistance dogs

Please familiarise yourself with the rules applicable for the entry, exit and transit of Assistance Dogs for the country concerned. Please consider, that in many countries there’s no exception for them. Thomas Cook Airlines UK will not check your data or the documents provided by you for accuracy and completeness.

Thomas Cook Airlines UK is not liable for any consequences, losses or expenses incurred  due to your failure to observe the respective country’s valid regulations for the entry, exit and transit of the animal or for the passenger’s failure to present the proper documentation to support entry, exit or- health requirements. This also applies for the reentry into the country of origin. If the aforementioned regulations are not complied with, you may be subject to additional charges/fines/expenses (especially quarantine costs) that are imposed on Thomas Cook Airlines UK by the country concerned.

For details about payment, carriage or damages during the flight please read our Terms and Conditions

If you have booked a connecting flight with another airline please contact the respective airline(s) to arrange the transport. 

For flights operated by other airlines or codeshare flights other requirements for the acceptance of an Assistance Dog may apply.

For flights from / to UK on Thomas Cook Airlines UK flights you can only transport your pets as cargo in the cargo hold. For more information on booking deadlines, available routes and prices please contact our specialized pet travel agent on: North Office: +44 845 1801851 / uknorth@airbornepets.com, South Office: +44 1784 425303 / uksouth@airbornepets.com