Special Assistance

How we can help to make your journey easier

When you fly with us we want you to be as comfortable as possible, so if you have any concerns or requirements about health, mobility or medical needs during your journey you'll find all the information you need here.

We recommend you pre-book the complimentary assistance or service that you need as early as possible and no less than 48 hours before your flight. This will ensure that everything can be arranged to create a smooth journey. Please note that if you pre-book the special assistance for your outward flight, arrangements will also be booked for your return flight, provided that you are travelling with the same carrier.

Information on how to book your assistance and contact our dedicated special assistance team can be found here. We'll send you written confirmation of your special assistance serve booking once it has been completed.

You’ll also need to be at the airport on the day of your flight in good time – at least three hours for long-haul and two hours for short-haul – to reach your departure gate for priority boarding.