Latest travel updates
Check the latest travel information and updates before you fly.
There continues to be widespread flooding in southern Thailand, including in Koh Samui, Krabi, Trang, and Koh Phangan, and other areas frequented by tourists. Some ferries and flights have been delayed or cancelled and road traffic is difficult. The local authorities are providing assistance to the worst affected areas. If you’re travelling in these areas you should check with your tour operator, monitor local media and follow the advice of the local authorities.
Local laws and customs
You can’t bring vaporisers, e.g., e-cigarettes and e-baraku, and refills into Thailand. These items are likely to be confiscated, and you could be fined or sent to prison for up to 10 years if convicted. The sale or supply of e-cigarettes and similar devices is also banned and you could face a heavy fine or up to 5 years imprisonment if found guilty.
The overall level of the advice has not changed, and there are restrictions in place.
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to the provinces of Pattani, Yala, Narathiwat and Songkhla on the Thai-Malaysia border. See terrorism.
View the travel advice in full here.
Possible Swissport strike action
Ground handlers employed by Swissport have voted for two 48 hour stoppages from 00:01hrs on the 23rd December 2016 and then again from 00:01hrs on the 6th January 2017. If this industrial action goes ahead it will not affect our operations at Manchester or London Gatwick airports because we use other suppliers. We do use Swissport for ground handling services at all our other UK departure airports. We are in daily contact with Swissport to understand how the efforts to resolve the dispute is progressing. We will publish any new information as soon as we have it on our website the Travel Updates section so please check that regularly over the next few days.
Samsung Galaxy Note 7
With the safety and security of our passengers and crew as our first priority, Thomas Cook Airlines and Condor has today banned any carriage of Samsung Galaxy Note 7 devices from all its flights, as both checked luggage and also hand luggage.
Zika Virus - Latest Update: 2nd August 2016
At Thomas Cook we understand that customers who are pregnant will naturally be concerned about travelling to an area affected by the Zika Virus. We are closely monitoring the situation and would like to reassure any pregnant customers due to travel with Thomas Cook to one of the affected areas that we are happy to offer free amendments to alternative destinations.
Our customer service team proactively contacted all customers due to travel to the affected areas which included Mexico, Barbados, Jamaica, Cuba, Dominican Republic, Cape Verde, Maldives and Thailand to advise them of the situation and to ensure that we are handling any concerns on a case by case basis, offering free amendments up to and including the 31st of Oct
Florida has recently been updated by the Department of Health and as of 01 Aug 16 only a zone of about 1 square mile in Miami-Dade County is considered at risk of active transmission, therefore the whole state of Florida is not affected. We will therefore offer free amendments to customers travelling up to and including 31st Dec 2016 travelling to Miami –Dade County only. We will of course continue to review this and update this policy if required.
In addition, our resort teams are contactable 24 hours a day should any customers who are on holiday in these destinations need any information or support during their stay.
As always, the health and safety of our customers is of paramount importance and we will continue to monitor the situation and keep our policy under review.
Customers due to travel to the affected areas should monitor the World Health Organisation website for further updates and advice.
Whilst the symptoms of the Zika Virus are usually mild, customers are recommended to take the normal precautionary measures to avoid mosquito bites.
All those due to travel who are planning on getting pregnant and are concerned about a future holiday booking should call us so that we can support them appropriately.
Customers planning to become pregnant should discuss travel plans with a healthcare provider to assess the risk of infection and receive advice on mosquito bite avoidance measures. This advice will include information on when you can conceive when returning from an affected area, and is short term if not infected.
Customers who are already pregnant should inform their obstetrician or midwife if they have recently travelled to a country where Zika is known to occur.
For those customers travelling on holidays using scheduled airlines, Thomas Cook will contact the airline regarding its specific policy on behalf of the customer.
India - new passport rules
Customers travelling to India from the 4th December 2015 will need to present a machine readable passport on entry into the country. India will refuse customers with non-readable Passports for non-Indian nationals.
For more information please click here.