Latest travel updates
Check the latest travel information and updates before you fly.
For the latest information regarding the earthquake in Greece/Turkey please click here.
Disruption to flights following Gatwick runway closure (Last update: Tue 18 July 15:41)
As a result of the closure of the Gatwick runway on Monday afternoon, a number of Thomas Cook flights were diverted to alternative airports and other flights have experienced delays.
The runway closure affected a number of airlines meaning that accommodation and transport in the local area were in high demand and we were therefore unable to make arrangements for all of our affected customers.
We understand that some customers may have incurred personal expenses for accommodation, food or transport during this time. Reasonable expenses can be claimed back via our Customer Relations team and we would ask customers to save any receipts and provide these when making a claim. Please contact our Customer Relations Team
We expect the disruption to continue to affect our flight schedule on Tuesday 18th July, however, we would ask customers to please check in as usual. We have extra staff at Gatwick airport to help advise customers awaiting new departure times - please keep in contact with them as they will have the most up-to-date information on revised schedules. If you returned home following delays to yesterday’s flights please check in 3 hrs prior to the new schedules published on our website Flight Status tool
We understand this is frustrating for customers and we are very sorry for the inconvenience that has been caused by the Gatwick runway closure. Please be assured that we are working hard to get our programme back on track and keep our customers updated as often as possible.
Following the incident in Manchester on 22 May, customers should expect an increased security presence at airports and a heightened state of vigilance.
Electronic devices - travel from the Middle East
The UK Government has announced additional precautionary security measures for passengers on flights originating in a number of countries in the Middle East and North Africa.
The new measures mean that laptops, tablets, e-readers, - 16.0cm in length, 9.3cm wide and 1.5cm deep - will not be allowed in hand luggage and must be placed in the hold. This includes duty-free purchases of these devices in the airport. The measures also apply to keyboards, power cable transformers, spare or separate device batteries, portable power sources, or external hard drives that are above these size restrictions. Please be aware that spare or separate device batteries for use with a phone, laptop or battery are also listed as dangerous goods and cannot be placed in the hold.
There will be no restrictions on mobile phones, including the iPhone 7 Plus or Samsung Galaxy S7 Edge that are smaller than the dimensions above.
The countries affected include Turkey and Egypt, so all Thomas Cook customers flying to the UK from these destinations will be impacted by the new measures. Please make the necessary arrangements to pack the affected electronic devices securely into hold luggage to be checked-in before going through security. Electrical items packed in hold luggage should be: switched off (not placed in standby) and packed in such a way that it cannot be switched on accidently, and be surrounded by cushioning material to avoid damage.
Further information will be available from the UK Government online shortly. The Foreign Office has not changed its overall level of advice for travel to Turkey or Egypt.
Spare or separate device batteries and portable power sources cannot be carried in either the hold or hand baggage and will be confiscated. If you are unsure whether you can carry any other device, please ask our staff at check-in.
If you would like to speak to us about a forthcoming holiday, please call us on 01733 224 536 or you can look at our FAQ's for more information.
East Midlands Airport – potential disruption in the vicinity of the Airport
A new rail freight terminal is being built at East Midlands Airport and is well under way. It is due to finish in 2019. During the course of the next few months we expect the roads around the airport to experience more congestion than usual. We would, therefore, ask you to take extra precautions and allow more travelling time to ensure that you arrive for your flight departure on time.
Changes to entry requirements to the USA
The below travel advice has been suspended following legal proceedings in the USA. Travel advice to the USA remains fluid and subject to change - if you believe you may be affected, please contact your local US Embassy or Consulate for advice.
On Friday 27 January, the US President signed an executive order which affects some travellers to the USA. The UK Foreign and Commonwealth Office has updated its travel advice for the USA to state that temporary immigration measures are in place which affect British nationals who hold dual nationality with Libya, Iran, Iraq, Somalia, Sudan, Syria and Yemen.
Any British nationals who hold dual nationalities with one of the seven countries above should expect additional security checks on arrival in the USA. No other restrictions are in place for British passport holders under these temporary measures.
Customers travelling to the USA who are unsure whether they are affected by these new measures, including nationals from one of the seven listed countries but who reside in the UK, should contact the nearest US Embassy or Consulate for advice.
View the travel advice in full here: https://www.gov.uk/foreign-travel-advice/usa
Any customers with immediate concerns who have a current affected booking should contact us by calling our dedicated customer phone line where we will be happy to assist with an amendment or cancellation, open from 8am until 10pm: 01733 224 536.
Local laws and customs
You can’t bring vaporisers, e.g., e-cigarettes and e-baraku, and refills into Thailand. These items are likely to be confiscated, and you could be fined or sent to prison for up to 10 years if convicted. The sale or supply of e-cigarettes and similar devices is also banned and you could face a heavy fine or up to 5 years imprisonment if found guilty.
The overall level of the advice has not changed, and there are restrictions in place.
The Foreign and Commonwealth Office (FCO) advise against all but essential travel to the provinces of Pattani, Yala, Narathiwat and Songkhla on the Thai-Malaysia border. See terrorism.
View the travel advice in full here.
Samsung Galaxy Note 7
With the safety and security of our passengers and crew as our first priority, Thomas Cook Airlines and Condor has today banned any carriage of Samsung Galaxy Note 7 devices from all its flights, as both checked luggage and also hand luggage.
Zika Virus - Latest Update: 2nd August 2016
At Thomas Cook we understand that customers who are pregnant will naturally be concerned about travelling to an area affected by the Zika Virus. We are closely monitoring the situation and would like to reassure any pregnant customers due to travel with Thomas Cook to one of the affected areas that we are happy to offer free amendments to alternative destinations.
Our customer service team proactively contacted all customers due to travel to the affected areas which included Mexico, Barbados, Jamaica, Cuba, Dominican Republic, Cape Verde, Maldives and Thailand to advise them of the situation and to ensure that we are handling any concerns on a case by case basis, offering free amendments up to and including the 31st of Oct
Florida has recently been updated by the Department of Health and as of 01 Aug 16 only a zone of about 1 square mile in Miami-Dade County is considered at risk of active transmission, therefore the whole state of Florida is not affected. We will therefore offer free amendments to customers travelling up to and including 31st Dec 2016 travelling to Miami –Dade County only. We will of course continue to review this and update this policy if required.
In addition, our resort teams are contactable 24 hours a day should any customers who are on holiday in these destinations need any information or support during their stay.
As always, the health and safety of our customers is of paramount importance and we will continue to monitor the situation and keep our policy under review.
Customers due to travel to the affected areas should monitor the World Health Organisation website for further updates and advice.
Whilst the symptoms of the Zika Virus are usually mild, customers are recommended to take the normal precautionary measures to avoid mosquito bites.
All those due to travel who are planning on getting pregnant and are concerned about a future holiday booking should call us so that we can support them appropriately.
Customers planning to become pregnant should discuss travel plans with a healthcare provider to assess the risk of infection and receive advice on mosquito bite avoidance measures. This advice will include information on when you can conceive when returning from an affected area, and is short term if not infected.
Customers who are already pregnant should inform their obstetrician or midwife if they have recently travelled to a country where Zika is known to occur.
For those customers travelling on holidays using scheduled airlines, Thomas Cook will contact the airline regarding its specific policy on behalf of the customer.
India - new passport rules
Customers travelling to India from the 4th December 2015 will need to present a machine readable passport on entry into the country. India will refuse customers with non-readable Passports for non-Indian nationals.
For more information please click here.