Latest travel updates

Check the latest travel information and updates before you fly.

Safety Regulations for lithium-ion battery devices

According to regulations of the European Aviation Safety Agency (EASA), the transport of equipment with a defective or recalled lithium-ion battery in checked baggage on board all flights of the Thomas Cook Group Airline in Germany, UK, Scandinavia and Spain is prohibited due to safety reasons. Such devices, like the Apple MacBook Pro models affected by a recall recently, may be carried in carry-on baggage but must be switched-off and are not be used or charged during the flight. The device must also be stowed in hand luggage under the front seat and observed. In the event of heat generation, the cabin crew must be informed immediately. We kindly ask our guests for their understanding, as safety is our first priority at all times.

21 January 2019 - How will Brexit affect my holiday?

Many of our customers are already booking their travel plans for 2019, and have questions about what might happen after 29 March 2019 when the UK leaves the European Union (EU).

The political process is still ongoing and we don't yet know the final outcome, however there have been some reassurances recently around flights and visas and these are reflected in the ABTA frequently asked questions page.

We'd like to reassure you that your Thomas Cook holiday will remain unchanged and making sure you have a great holiday this summer remains our number one priority.

Customer Q&As

I’ve booked a holiday for this year – will it still go ahead?

If the EU and the UK government reach a deal on Brexit, there will be a two year transition period. That means nothing changes until 31 December 2020.

Even in a no-deal scenario, the European Commission has said flights to and from the UK will operate as normal so we are confident that Thomas Cook will be able to offer all our package holidays as planned.

Will Brexit mean the cost of my holiday will increase?

No, with our *Brexit Price Guarantee you can book now to secure the price of your Thomas Cook holiday! We guarantee the price of your holiday won’t increase, no matter what happens as a result of Brexit.

Many Thomas Cook customers are choosing to book all-inclusive packages which give them the confidence of knowing their everyday holiday essentials such as food and drinks have been pre-paid and won’t be affected by the fluctuating exchange rate.

Will I get a refund if my flight is cancelled after Brexit?

If the EU and the UK government reach a deal on Brexit, there will be a two year transition period. That means nothing changes until 31 December 2020.

Even in a no-deal scenario, we expect all flights to operate as normal after 29 March.

If you book a Thomas Cook package holiday you are protected under the Package Travel Regulations. This means you will be entitled to a full refund should your holiday not go ahead.

If you book flight-only and for any reason your flight is cancelled as a result of Brexit, you are entitled to a full refund - though flight delay compensation under EU261 will not apply.

Do I need to get a new passport following the Brexit vote?

No. However, if you're planning on travelling to Europe after 29 March 2019, you might need to renew your passport earlier than planned.

Before you travel, please use this tool to check you have enough time left on your UK passport. For further details on the rules for passports and the countries affected, please visit the Passport rules for travel to Europe page.

Will I need a visa to travel to the EU after Brexit?

No, the European Commission has announced that even in a no-deal scenario, British holidaymakers can still travel to the EU without a visa.

Will my European Health Insurance Card (EHIC) still be valid after Brexit?

UK registered EHICs will no longer be valid in the event of a no-deal Brexit.

ABTA recommends that travellers take out comprehensive travel insurance ahead of any trip, no matter where they are travelling to. For more information on our travel insurance, please visit Thomas Cook Money. You are of course free to purchase insurance from any provider.

What about using my mobile phone abroad? Will roaming charges increase following the Brexit

Currently the cost of making calls, sending messages and using the Internet on your mobile phone while in the EU is the same as while in the UK. In a no-deal scenario, these rules will no longer apply.

Some UK mobile phone providers may continue to offer this to their customers after 29 March. We'd recommend you check with your provider before travelling.

I've booked a Cruise, will it still go ahead if there's a no EU Exit deal?

From 29 March 2019, if there is no EU Exit deal, cruise operations will continue on the same basis as today. Customers who embark on a cruise at a UK port will continue to be protected by the EU regulation on maritime passengers' rights, which will be brought into UK law.

Customers should take out appropriate travel insurance, check and understand the terms and conditions of their booking, and check with their cruise line and insurance provider if they have any questions.

We would also advise that all UK travellers check the expiry date of their passport when booking travel arrangements, and ensure that there is at least six months' validity at time of travel.

*Brexit Price Guarantee Terms: No surcharge guarantee applies only to package holidays operated by Thomas Cook Tour Operations Ltd that include flights on Thomas Cook Airlines. Even if our costs increase as a result of Brexit, we won't apply any surcharges to the cost of your Thomas Cook holiday once your booking has been confirmed by us. If you amend or cancel your booking, normal amendment/cancellation charges will apply. Guarantee applies to the basic holiday cost excluding optional extras. This offer can be withdrawn/altered at any time without notice. Holidays are operated by Thomas Cook Tour Operations Ltd, ATOL 1179, ABTA V6896.

FCO travel advice

The world changes on a daily basis. Keep up with these changes and learn about up-to-date travel advice and entry requirements for your holiday destination with the Foreign and Commonwealth advice (FCO).

For more information please click here