Delayed, missing or damaged baggage
Delayed and missing baggage
We understand how stressful it is if your bag is not waiting for you at you at your destination. On the rare occasion that a bag does not arrive as planned we will do all we can to find it and get it back to you as soon as possible.
As soon as you realise your bag is missing you’ll need to notify one of the baggage handling agents in the baggage hall at the airport before you leave the terminal building. Once the report has been made, both in the UK and overseas, the member of staff will complete a Property Irregularity Report (PIR) and you will be given a letter to advise you of the next steps.
You can track your lost baggage claim status online at WorldTracer.
If your baggage has not been returned to you within 5 days, we will initiate an extended search. If you have any further questions about baggage tracing, you can contact us at:
- Email: firstname.lastname@example.org
- Tel: 0161 850 0371
You'll also need to...
Remember to contact your holiday or travel company (if separately insured), particularly if the loss is likely to exceed £250 or your baggage contains money, jewellery or valuable items such as cameras and video equipment. You should also notify any other insurer who might be providing cover for your valuables – this could include householder ‘all risk’ policies and credit card protection. Ensure that you keep all of your tickets, baggage tags and receipts to support your claim.
If you’re flying with another airline you’ll need to contact them directly for more information.
Claim for essential items
We know that there are some essentials you just can’t go without so if your baggage is not with you within 24 hours we’ll reimburse you up to the amount of £25 per day for up to three days for any urgently needed items. Make sure you keep all of your receipts to make your claim.
You can get a claim form by contacting our insurance company here: email@example.com
If you find that your baggage or its contents has been damaged while in our care you can report this to a baggage handling agent or one of our local representatives at the airport. This must be done before leaving the terminal building. Once the report has been made, both in the UK and overseas, the member of staff will complete a Property Irregularity Report (PIR) and you will be given a letter to advise you of the next steps.
Within seven days of your baggage being damaged you will need to make a damaged baggage report claim. You can do this by emailing firstname.lastname@example.org to get a form.