Prepare your flight
Make sure you get your holiday off to a stress-free start by arriving at your gate with plenty of time to spare.
Before your vacation can begin – and you can stop checking your watch for a while – you have to meet two important deadlines at the airport: the check-in times (when check-in closes) and your boarding time. Please don’t be late as in the worst case, you might even lose your right of carriage. Make sure to plan enough time for check-in as well as passenger and security so you can start your vacation relaxed and on time.
To provide an on time departure please be at the gate at the given boarding time which is indicated on your boarding pass. We strongly recommend that you schedule in an extra half hour for picking up travel documents, at the start of the holiday season, or if you have special check-in needs (groups, bulky items, etc.).
All the check-in counters in the destination are open at least two hours before the scheduled departure (three hours in the United States and Canada). Furthermore, we recommend to plan an additional half hour when picking up travel documents, at the beginning of holidays or at special check-in (groups, bulky baggage, sports equipment).