Lost or damaged baggage

We do all we can to look after your baggage while it’s in our care - we know how important your belongings are to you. However, on rare occasions a bag can be lost or delayed.

Black suitcase on baggage collection carousel.

Thomas Cook Airlines flights

If any baggage should go missing, we will make every effort to recover the missing item as quickly as possible. Please inform our handling agent in the arrivals hall if you have any lost baggage. Your baggage will be returned to you as soon as possible, at a time of your convenience.

In the event that you discover any damage to your baggage or its contents, you need to report the damage to our local representatives within the airport. This must be done before leaving the terminal building. The staff will complete a Property Irregularity Report (PIR) and will be given a letter to advise what happens next.

You'll also need to...

Notify your holiday or travel company (if separately insured) particularly if the loss is likely to exceed £250 or includes money, jewellery, and valuable items such as cameras or video equipment. Notify any other insurer who may be providing cover for valuables (e.g. householder 'all risk' policy and credit card protection). Retain all tickets, baggage tags or receipts to support any claim.

Once missing baggage has been reported to the handling agent at the airport, in the UK or overseas, tracing action will begin immediately. They will also do their best to advise you when baggage is located and confirm delivery arrangements.

Please note that if you are flying with another airline, you will need to contact them directly for more information.