Special Assistance

If you have any disability, medical need or if you have difficulty moving around you’ll find the information you need for a smooth journey with Thomas Cook Airlines here. To take full advantage of the free assistance that is available, you need to pre-book no less than 48 hours before your departure. If you advise us within 48 hours we will do our best to arrange assistance where possible.

Your accommodation

Overseas accommodation and transfer assistance.

Accommodation ›

At the airport

Special assistance at the airport.

Airport ›

Assistance dog

Flying with an assistance dog.

Dogs ›

Injuries & disease

Flying with broken limbs, contagious disease and allergies.

Injuries & disease ›

Medical equipment

Medical Equipment and Oxygen.

Equipment ›


Medication on-board.

Medication ›

Mobility aids

Mobility aids and manual wheelchairs.

Mobility Aids ›


Flying while pregnant.

Pregnancy ›

On board

Seating & Facilities while on-board.

On board ›

Fitness & carers

Fitness to fly and travelling with a carer.

Fitness & Carers ›

Hearing & visual impairments

Assistance for the Hearing and visually impaired.

Hearing & Visual ›


How to provide feedback to us.

Feedback ›