Thomas Cook Airlines – airport security advice - As has been reported, new security requirements have been introduced that will affect some routes in and out of the UK, with increased security checks anticipated at some airports in the UK as well as overseas. We continue to work with the authorities at the airports we use on matters relating to security, and are advising customers to ensure that all electronic devices taken on board a flight in hand luggage are fully charged before departing from home and for their return journey. We would also advise customers to allow extra time to pass through security as a result of these measures.

In instances such as these, we follow the advice of the relevant Government authority:

DfT guidance as per the link: www.gov.uk/hand-luggage-restrictions/electronic-devices-and-electrical-items

Customers with Thomas Cook Airlines flight only bookings, departing from the UK on or after 1st May 2015, will receive a refund of any economy class APD paid for children aged under 12 at the time of travel.

How will the refund be made?

Customers with flight only bookings, paid in full at the time of booking, will be contacted by email within the next 28 days with details of how the refund will be made.

What about new bookings?

For new bookings, we are aiming for new prices reflecting the removal of APD for children under 12 from 1st May 2015 to be on our website by 16th December 2014. In the meantime, any bookings for Thomas Cook Airlines flights made before these new prices are available will receive refunds, as outlined above, as soon as possible. When available, flight prices for 2016 will include the reduction in APD for all those aged under 16 from 1st March 2016.

Bookings made through other travel agents

Customers with bookings for Thomas Cook Airlines flights made through other travel companies should contact their travel agent

Please note: any refund or reduction in pricing is subject to the proposed change in law announced by the Chancellor receiving Royal Assent in 2015

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