The health and safety of our customers is our absolute priority. Thomas Cook can confirm that we have brought back around 1,500 guests who wanted to leave Tunisia earlier than scheduled on four repatriation flights. One flight left on Monday 29th June and three over the weekend of Saturday 27th and Sunday 28th June. Including those who have returned to the UK on our regular scheduled flights, around 4,000 Thomas Cook UK guests have left Tunisia since the attack on Friday 26th June.

We are committed to doing everything we can to support our customers who want to depart, and will continue to closely monitor the situation. If there is further demand we will provide additional capacity to ensure all customers who would like to come back to the UK can do so safely and as soon as possible.

We can confirm that the reported hotels are not offered by Thomas Cook, and that none of our customers or staff were in residence at the time of the incident. However, we do currently have customers staying in other parts of the resort, and our experienced teams on the ground are continuing to offer every support to them and their families at this difficult time. Thomas Cook would like to extend its most sincere condolences to the family and friends of those affected.

Our customers’ welfare remains our primary concern, and we are continuing to liaise closely with our overseas team and the FCO.

In light of the events in Tunisia on Friday 26th June, Thomas Cook is offering customers due to travel to Tunisia up to and including 12th July the opportunity to cancel or amend their holiday free of charge. For those travelling from 13th July onwards, we are offering to amend their bookings to Tunisia free of charge for holidays departing up to and including 31st October 2015.

Dedicated Thomas Cook helpline: 01733 224 536
- Customers who have any concerns regarding their friends or family currently in resort
- Any customers with future bookings to Tunisia who wish to amend or cancel their booking
- Please can you allow us to give priority to customers travelling in the next 14 days this weekend, however we will endeavour to assist all customers with their requests.
- We have increased staff numbers in our contact centre to help deal with call volumes.
- Customers can also visit their local Thomas Cook store which will be happy to assist with any queries or requests.

Travel agents: 0800 916 0699
- A separate dedicated line for travel agent partners

Thomas Cook is continuing to monitor the situation, and will provide further updates as and when appropriate on http://www.thomascook.com/travel-updates/

If you are travelling on our brand new Airbus A330, operated by AirTanker, including those customers receiving a change of flight notification, please click here to find out more about the aircraft.

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