Help & Frequently Asked Questions

Travel Tips

"Pack Essential items in your hand luggage where restictions allow. Such as essential medication, baby food, nappies and specific dietary items as we won't be able to provide these items during a tarmac delay."Customer Service Team

Please use the links on this page to find answers to our most frequently asked questions, ask a question on our forums, live chat to one of our team or just check out videos of the latest holiday destinations.

You may also want to try typing your question into the search box below:

Latest Updates

Turkish Visa Update
All holders of a British Citizen Passport will require a visa to visit Turkey. From 10th April 2014 this can be obtained in advance of travel from the official Turkish Government website for $20.00 per person. You are advised to apply at least one-week before departure. Visas are still issued on arrival, however the charge for this is considerably higher. We recommend all passengers obtain their E-Visa before travelling. If you hold a different type of Passport, check visa requirements with the Turkish Embassy before you travel. Failure to comply with entry requirements will result in travel being denied/entry refused.

Our top frequently asked questions

Tickets and Documentation

  • Do I receive tickets?
  • Visa and Passport Information
  • Travelling to The Gambia or Tunisia
  • Visa requirements for Egypt
  • Advanced Passenger Information (API)
  • Important Destination Information


  • Standard hand and hold baggage
  • Pre-purchased Additional Baggage And Excess Baggage
  • Infant Baggage
  • Sports Equipment
  • Medical / Charity Baggage

Flight Services

  • Bundle Package
  • In-Flight Meals
  • Choose Your Seat/Seat Assignment
  • Wedding Baggage

Manage your Booking / Online Check-in

  • Name and Flight Amendments
  • Can I Cancel or Part Cancel My Booking?
  • On-line Check-in Information
  • Thomas Cook 'Sundown Check-in'

Airline Requests

  • Assistance
  • Terminal Information
  • Expectant Mothers
  • Knee Defenders

Other Information

  • Group Bookings: 9+ passengers
  • Card Payments Accepted
  • Travel Vouchers
  • Thomas Cook Travel Pounds
  • Financial Protection (ATOL)