Brussels airport
Accessibility
By Train
Brussels airport is less than 30 minutes from the city centre. From 6 a.m. until nearly midnight the Airport City Express makes the journey four times an hour between the airport and Brussels-South, Brussels-Centre and Brussels-North.
The station is located on the lowest floor (-1) of the terminal building.
More information about the Airport City Express can be found on the Belgian Railways website (SNCB/NMBS).
By Bus
The bus station is located underneath the Arrivals hall. You can reach it via the stairs and lifts in the Diamond zone. As well as the local bus services ('De Lijn' and 'MIVB/STIB') and hotel shuttles, there are also services to Antwerp.
Useful telephone numbers:
- local buses from the airport (De Lijn): +32 70 22 02 00
- tram, metro and bus in Brussels (MIVB/STIB): +32 2 515 20 00
More information on the internet:
By taxi
A few taxis are available outside the Arrivals hall. Taxis with a permit can be recognised by the yellow-blue emblem.
Taxis for wheelchair users:
Taxi Hendriks
Tel: +32 2 752 98 00
Fax: +32 2 752 98 01
E-mail: info.melsbroek@hendriks.be
Website: Hendriks.be
By car
The airport can be reached via the Brussels Ring. Follow the signs towards the Airport or Zaventem.
Address Brussels National Airport
B-1930 Zaventem
Belgium
On each of the following websites you will find information to help you plan your journey:
24-hour parking for both short-term and long-term periods is available at the airport.
Parking
N.V. INTERPARKING S.A. manages the parking facilities for more than 9,000 vehicles next to the terminal.
Car Hotel offers long-term parking facilities on the E19 nearby, and a shuttle service free of charge to the passagers terminal every ten minutes.
Car rental
The car rental company counters are in the Arrivals hall. They are open from 6.30 a.m. until 11.00 p.m.
- Avis: +32 2 720 09 44
- Budget Rent-a-Car: +32 2 753 21 70
- Europcar: +32 2 721 05 92
- Hertz: +32 2 720 60 44
- National Car rental/Alamo: +32 2 753 20 60
- SIXT: +32 2 753 25 60
General check-in info
Desks
As from the end of March, our customers will be welcomed at Brussels Airport at the brand-new Thomas Cook Airlines counter, in a completely renovated departure hall!
The check-in counters and the Thomas Cook Airlines information counter are moving into a completely renovated hall at check-in rows 11 and 12.
The new counters are to be found on the right-hand side of the departure hall.
The available space, the arrangement of our counters, the customised baggage handling system and the use of modern materials will enable us to serve customers more efficiently and offer them a pleasant start to their holiday.
The check-in for Thomas Cook Airlines flights in Brussels is done by our handling agent.
The departure information boards near the entrance to the Departures terminal show where the check-in desk for your flight is. You can also ask for information at the Thomas Cook Airlines desk on the left of the Departures hall (see figure).
Source: BIAC
Opening times
Check-in starts 3 hours before the planned departure time and closes 30 minutes before the planned departure time of the flight.
Special assistance
For all Thomas Cook Airlines flights that depart from Brussels, special assistance in Brussels is arranged through our handling agent.
All requests for assistance must be made when the reservation is made.
Please contact your travel agent or us Contact Center.
Departure hall
After check-in, go to the gate. The gate number is shown on the information screen.
Flights to Schengen countries depart from terminal A. All non-Schengen flights depart from terminal B.
You must be at the gate at least 30 minutes before boarding starts. Do not forget that on your way to the gate you will need some extra time to clear the security checks (both terminals). For terminal B, keep your passport/identity card and boarding card handy. Listen carefully to the loudspeaker announcements and also check the information screens regularly.
Thomas Cook Airlines desk
The Thomas Cook Airlines desk is located next to check-in rows 11 and 12.
Tel.: +32 2 753 24 37
Lost & found
For all lost property and other baggage problems, contact our handling agent.
For passengers without a baggage claim
Tel.: +32 2 723 07 07
For passengers with a baggage claim
Tel.: +32 2 723 08 40
Fax: +32 2 723 07 13
E-mail: lostandfound@aviapartner.aero
Website: BrusselsAirport.be