About Us


Find answers to our customers most common questions

Travel Tips

"Pack Essential items in your hand luggage where restictions allow. Such as essential medication, baby food, nappies and specific dietary items as we won't be able to provide these items during a tarmac delay."Customer Service Team

Why the change?

When we first launched our website flythomascook.com back in December 2004 we started with one goal, to offer seats on our aircraft to independent travellers, giving them the chance to fly with us to our many destinations without buying a package holiday.

As we’ve grown, our product offering has grown with us and as a result we have decided to switch our website name to our company name and brand Thomas Cook Airlines. Our new website name signals a new intent to be more visible and more recognisable as one of the biggest names in travel, and it’s so much more than just a place to buy seats.

What does this new name mean to you?

New name, same airline, same great service. We are still dedicated to giving you the best possible experience when booking, at check in and on board our aircraft, we have made significant upgrades to our fleet, launched new and exciting routes and there’s plenty more to come.

Thomas Cook Airlines Who we are and where we are going

We are the most recognisable name in travel and one of the biggest leisure airlines in the UK.

With a fleet of 31 planes we fly from over 20 airports across the UK, carrying 6.7m passengers to over 60 destinations including North America, the Caribbean Sea and India, as well as resorts across Europe and ski destinations in winter. We have over 2,500 employees across ten UK bases, with our head offices based at Manchester Airport, dedicated to giving you the best possible service and experience.

As Thomas Cook Airlines UK we are part of Thomas Cook Group Airlines which also includes Condor (Germany), Thomas Cook Airlines Belgium and Thomas Cook Airlines Scandinavia.

Where we are going

In June 2014 we changed the name of our website to Thomascookairlines.com from flythomascook.com after over nine years in operation. This marks a new era in our journey as the best known name in travel and one of the most loved airlines in the UK.

New Website

After a complete redesign in December 2013 our new website became the airline industry’s first fully responsive site, so you can view and book on your smart phone, tablet or desktop computer with ease

New New Routes

We launched new routes to the Caribbean from Manchester in November 2013, and announced more flights and new destinations from Stansted Airport in Summer 2014. In May 2014 we announced we would be flying to New York and Miami from Manchester in Summer 2015

New New Routes

For Winter 2014/15, we will be introducing long haul flights to Varadero in Cuba and Montego Bay in Jamaica from Manchester, making them available to you all year round

New Premium

For Summer 2015 we will be launching our brand new Premium section, your journey starts with us and we want to make it an extra special experience

Why Fly with us?

  • We are the best known name in travel with over 160 years' experience
  • We offer competitive pricing, flying to over 60 destinations worldwide
  • We are currently renewing and refreshing our fleet to give you the best possible experience on-board our aircraft
  • All our flights are ATOL protected, so your money is safe with us

Our Services

Find the lowest fares available using our easy to use lowest fares search calendar. You can view and update your booking online at any time and our easy to use self-help section enables you to locate answers online without having to speak to anyone. If you do need to speak to someone we have a dedicated team of friendly staff just waiting to help.

In-flight Meals

We have teamed up with chef James Martin to offer you a range of high quality meals at 36,000 feet. The menu features well-loved, traditional dishes, such as the popular hearty breakfast of bacon and eggs, afternoon tea and roast chicken dinner.

Signing up for a further two years, James will create more meals for us in the coming summer and winter seasons, building on firm favourites with new dishes including BBQ Maple Chicken, Beef and Dumplings and Chicken Tandoori as well as a range of tempting desserts and snacks.

For those with special dietary requirements, a choice of original vegetarian options such as Ricotta Tortellini are available and Kids can enjoy – for half price! - one of James’ specially—prepared meals, such as Bolognaise or Goujons.

In-flight Experience

Our primary aim to make your journey as enjoyable as possible, your holiday starts with us and it’s very important that you enjoy every moment of it, so sit back and enjoy what we have to offer.

In-flight Entertainment

Everything to keep you entertained while on board our flights, whether you’re into the latest blockbuster movies, music or hit television shows*. *not available on all flights Find out more about our in-flight entertainment here